Electronic Arts updated its support website today with a notice for users having problems playing its games, laying the blame for the situation squarely at Sony’s feet. However, that notice was apparently pulled from the site shortly after it was posted. (A screen capture of it appears below.)
“Sony has released a firmware update for the PlayStation 4 that is required for many features on the console,” EA said. “However, this update also results in stability issues while playing games on the system. This affects all games on the PS4, including EA titles, causing crashing/freezing and non-responsive connections between the player’s console and their TV screen. Unfortunately since it’s an issue with Sony’s firmware, it requires a new update to fix it.”
In the post, EA went on to say that Sony is working to fix the problem as soon as possible. Sony had not returned a request for comment as of press time.
[UPDATE]: An EA representative has informed Polygon that the notice about the PS4 firmware update causing stability issues was “posted in error,” and referred users to Sony’s own support site for further information about any PS4 problems.
Firmware update puts strain on US and Canadian network
Sony’s PlayStation Network has shown signs of strain in the US and Canada as thousands of new PS4 owners logged on to download a firmware update and get their first taste of the new console.
As the system was launched at midnight last night across North America, users reported seeing the error numbers NW-31453-6 or NP-3500-8, accompanied by the message “The network connection has been lost.”
Traffic is expected to increase as more and more customers bring the machine home during regular shopping hours. Although the system automatically begins downloading the firmware 1.50 in the background as soon as it is connected, users are also able to download the patch from PlayStation.com to a USB key and update the machine that way, instead. If that fails, customers are able to contact Sony as a last resort and request a Blu-ray containing the necessary information.
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